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FAQs
FAQs

SYSTEM UPGRADE WEEKEND

APRIL 8-12, 2022

Providing you exceptional service is our priority. While it will take time for us to complete the upgrade and some services will be unavailable, we are extending the hours of our Contact Center during the system upgrade weekend to support your needs as much as possible. All SAFE branches will be closed and Online Banking, and the Mobile App will be unavailable from Friday evening, April 8, until Tuesday morning, April 12. You can use your debit and credit cards as usual for purchases, and ATMs are available for deposits and withdrawals. 

Friday, April 8

Unavailable Services Starting at 3 p.m.

  • SAFE Online Banking
  • SAFE Mobile App
  • Shared Branching

Unavailable Services Starting at 5 p.m.

  • SAFE Branches
  • Contact Center
  • Live Chat
  • CALL 24
Saturday, April 9 - Sunday, April 10

Extended Weekend Hours 9 a.m. - 7 p.m.

  • Contact Center 
Monday, April 11

Extended Hours 6:30 a.m. - 8:30 p.m.

  • Contact Center 
Tuesday, April 12

Extended Hours 6:30 a.m. - 8:30 p.m.

  • Contact Center 

Available Services Starting at 10 a.m.

  • SAFE Branches
  • Shared Branching
  • CALL 24
  • SAFE Online Banking
  • SAFE Mobile App

AVAILABLE SERVICES DURING THE SYSTEM UPGRADE WEEKEND

  • Contact Center: Our Contact Center will close at 5 p.m. on Friday, April 8, but our phone service representatives will be back and available to support you as much as possible from 9 a.m. to 7 p.m. Saturday, April 9, and Sunday, April 10, and from 6:30 a.m. to 8:30 p.m. Monday, April 11.
  • Credit, debit, and ATM cards: You will be able to use your SAFE credit and debit cards for purchases as usual and your ATM cards for deposits and withdrawals over the weekend. Transactions will post to your account after the upgrade is complete. Transactions will reflect the date the transaction was made.
  • safecu.org: Be sure to bookmark safecu.org/systemupgrade to find the latest information on the upgrade.
  • ATMs: Our ATMs will be available for withdrawals and deposits only.

UNAVAILABLE SERVICES DURING THE SYSTEM UPGRADE WEEKEND:

  • Branches: Our branches will close at 5 p.m. Friday, April 8, and remain closed Saturday, Sunday, and Monday. They will reopen at 10 a.m. Tuesday, April 12, ready to serve you.
  • Online Banking and Mobile App: SAFE’s Online Banking and Mobile App services will be offline from 3 p.m. Friday, April 8, to the morning of Tuesday, April 12.
  • Live Chat: Online chat will be unavailable starting at 5 p.m. Friday, April 8, and be available again the morning of Tuesday, April 12.
  • CALL-24 Phone Banking: SAFE’s CALL-24 Phone Banking services will be unavailable from 5 p.m. Friday, April 8, to the morning of Tuesday, April 12.
  • Co-op Shared Branch Network: Co-op Shared Branch services will be unavailable for SAFE members from 3 p.m. Friday, April 8, through 10 a.m. Tuesday, April 12.

TRANSACTIONS MADE OVER THE SYSTEM UPGRADE WEEKEND:

  • Automatic transfers will be processed and dated as you have scheduled once the upgrade is complete.
  • Transactions you make using your credit, debit, ATM cards, or by writing checks will post to your account after the upgrade is complete. The transactions will be posted to reflect the date they were made.
  • Direct deposits that come into our system by 5 p.m. Friday, April 8 will post to your account. Deposits made to your account during the system upgrade period will post to your account based on the original deposit date.